Refund policy
Returns & Refund Policy
Our goal is to ensure every customer enjoys fresh, premium coffee. If there is ever a problem with your order, we'll do our best to resolve it quickly and fairly.
At Jozani Coffee Inc., we want you to be completely satisfied with your purchase. If you are not satisfied, we're here to help.
Returns
We have a 30-day return policy, which means you have 30 days after receiving your order to request a return.
To be eligible for a return, your item must:
- Be unused and unopened.
- Be in the same condition that you received it.
- Be in its original packaging.
- Include your receipt or proof of purchase.
To start a return, please contact us at info@jozanicoffee.com.
Return Address:
Jozani Coffee Inc.
274 Yorkshire Dr.
Newmarket, ON L3Y 6J7
Canada
Please note that returns must be authorized before being sent. Items returned without prior approval may not be accepted.
If your return is approved, we will provide instructions on how and where to send your package.
If you have any questions regarding a return, please contact us at info@jozanicoffee.com.
Damaged, Defective or Incorrect Orders
Please inspect your order immediately upon delivery.
If your order is damaged, defective, or you received the wrong item, please contact us within 48 hours of delivery at info@jozanicoffee.com. To help us resolve the issue quickly, please include your order number along with clear photographs of the product and its packaging.
We will evaluate the issue promptly and, where appropriate, provide a replacement or refund.
Coffee Products
Because coffee is a perishable food product, we cannot accept returns or exchanges of opened coffee bags for food safety and quality reasons.
If your coffee arrives damaged, defective, or if we shipped the incorrect product, we will gladly work with you to make it right.
Non-Returnable Items
The following items are not eligible for return:
- Opened coffee products
- Perishable food items
- Custom or personalized products
- Gift cards
- Sale or clearance items
- Hazardous materials, flammable liquids, or gases
If you have any questions regarding a specific product, please contact us before placing your order.
Exchanges
If you would like to exchange an unopened product, please contact us within 30 days of receiving your order.
The quickest way to receive a replacement is to have your return approved and then place a new order for the desired item.
European Union Customers
If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days in accordance with applicable consumer protection laws.
Returned items must be unopened, unused, in their original packaging, and accompanied by proof of purchase.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method within approximately 10 business days. Please note that your bank or credit card provider may require additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at info@jozanicoffee.com.